Refund policy
At Raasha, we want you to love what you wear! If you’re not completely satisfied with your purchase, we offer a hassle-free 7-day return and exchange policy to ensure the best shopping experience.
Returns & Exchanges
- You can initiate a return or exchange within 7 days of receiving your order.
- The item(s) must be unused, unworn, unwashed, and in their original packaging with all tags intact.
- Size exchanges are available, subject to stock availability.
- Exchanges will be delivered within 5–7 business days.
- Raasha reserves the right to refuse returns that do not meet our return/exchange requirements.
- Black Friday Offers are not applicable for returns, only size exchange once per order can be made
Damaged or Defective Items
- If you receive a damaged, defective, or incorrect item, please record an unboxing video while opening the package.
- Kindly reach out to us within 24 hours of delivery — claims beyond this timeline will not be accepted.
- The unboxing video is mandatory to process claims for damaged or incorrect items.
- Claims without an unboxing video will not be accepted.
Refund Process
- Prepaid Orders: Refunds will be credited back to the original payment method.
- Cash on Delivery (COD) Orders: Refunds will be processed via bank transfer. Customers must share their bank account details for the refund.
- Shipping charges (if any) are non-refundable.
Timeline & Process:
1. Once your return is picked up, it may take 8–10 days for the product to reach our warehouse.
2. After receiving the product, we conduct a Quality Check (QC) to ensure it meets our return criteria.
3. The QC process takes 1–2 business days.
4. Once approved, the refund is initiated immediately.
5. Bank processing timelines may take an additional 3–5 working days depending on your payment method.
Exchange Process
1. Request: Send us a message on WhatsApp at +91-7021428798 with your order number, reason for exchange, and preferred size.
2. Pickup: We will arrange a reverse pickup for eligible locations.
- Incase where our reverse logistics pincodes are not available the return shipment charges are to be borne by customer
3. Processing: Once the item is picked up, it usually takes 8–10 days to reach us.
4. QC: A Quality Check is done to confirm the product is unused and in original condition.
5. Dispatch: Your exchange product will be shipped within 1–2 days after QC, depending on the availability of the requested size.
How to Initiate a Return or Exchange
1. Contact Us: Message us on WhatsApp at +91-7021428798 with your order number and reason for return/exchange.
2. Provide Proof (if applicable): Attach the unboxing video for defective or damaged item claims.
3. Pickup/Return Shipping: We will arrange a reverse pickup (for eligible locations) or provide a return address.
- Incase where our reverse logistics pincodes are not available the return shipment charges are to be borne by customer
4. QC & Refund/Exchange: Once we receive and inspect the item, we will process your refund or dispatch your exchange.
Non-Returnable Items
- Items that are worn, damaged, or altered after delivery.
- Sale or clearance items (unless defective).
- Bundle Offers and Black Friday Sales Offer are applicable only exchanges and no returns
Additional Policy Conditions
- Size exchanges are allowed only once per order.
- Once an item has been exchanged, it cannot be returned or exchanged again.
- Prepaid orders cannot be cancelled once placed.
- Returns or exchanges will only be accepted for size/fit issues or defects.
- Reasons like “change of mind” or “don’t want the product anymore” will not be accepted.